Welcome to the frictionless future

In 2019, we embarked on a project to explore the future of payments and financial services. To help us understand what that future will look like, we put the question to senior leaders across our organisation.

 “Open your minds,” we said. “How will the payments landscape have changed in 10 to 15 years’ time?”

 This book delves into the five key themes that emerged from the interview transcripts, themes we think will define the payments landscape in 10 to 15 years' time.

 Join us on a journey to the frictionless future of payments...