Chargeback prevention

Less chargebacks, lower costs

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Reduce chargebacks and improve your customer experience

Customers love the ease and convenience of ecommerce. But with more payments happening digitally, chargebacks are set to increase. Businesses must be vigilant — preventing disputes and protecting themselves from chargebacks every step of the way.

Combat first-party fraud and improve your digital customer experience

Provide customers with exceptional experiences — and prevent chargebacks — by adding transaction details in the digital banking channels they use every day.

Learn more about the digital customer experience

Explore our chargeback prevention solutions

Ethoca Consumer Clarity

Reduce purchase confusion and chargebacks

By connecting merchants and issuers together, we put more transaction information in the hands of consumers — reducing the purchase confusion that often leads to disputes.

Learn more about Consumer Clarity

Stop chargebacks in their tracks

We connect merchants, acquirers and issuers to share fraud and dispute data, enabling a faster dispute-resolution process that reduces the need for chargebacks.

Learn more about Ethoca Alerts

Get a 360-degree look at fraud metrics

We give merchants a complete view of fraud, chargeback and decline data across their entire Mastercard portfolio — in the format of their choice.

Learn more about Fraud Insights for Merchants

337m

Global chargeback volume to surge

By 2026, annual global chargeback volume could reach 337 million, a 42% increase over 2023 levels.

^{Datos Insights, July 2023.}

$7.3t

Ecommerce sales poised to reach USD $7.3 trillion

Worldwide ecommerce levels spiked 25% in 2020 alone and are expected to reach USD $7.3 trillion by 2025.

^{eMarketer. June 2023. Retail e-commerce sales worldwide, 2019-2025.}

$28.1b

CNP fraud losses could hit USD $28.1 billion

Global card-not-present fraud losses could soar to USD $28.1 billion annually by 2026 — a 40% increase over 2023.

^{Datos Insights, July 2023.}

Read the latest chargeback trends

Research and reports

Chargeback trends and outlook

Get the latest data on chargebacks and CNP fraud, along with what’s driving them.

Download the report

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Let’s talk more about how we can help

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Chargeback prevention