Cybersecurity and experience
                
                
                    
                            
                            
                                
                                    AI and security solutions
                                
                                
                                    Empower your business for anything with AI-powered projections
                                
                            
                            
                            
                                
                                    Chargeback prevention
                                
                                
                                    Protect your business. Reduce disputes and chargebacks.
                                
                            
                            
                            
                                
                                    Digital customer experience
                                
                                
                                    Deliver a better digital customer experience and reduce disputes
                                
                            
                            
                            
                                
                                    Financial crime solutions
                                
                                
                                    Trace and prevent fraud and money laundering
                                
                            
                            
                            
                                
                                    Identity
                                
                                
                                    Identity builds trust in our digital world
                                
                            
                            
                            
                                
                                    Payment resiliency
                                
                                
                                    Resilient payment solutions to keep your business flowing
                                
                            
                            
                            
                                
                                    Third party risk management
                                
                                
                                    Keep your organization and digital supply chain secure
                                
                            
                            
                            
                                
                                    Threat protection
                                
                                
                                    Safeguard your network and data from external threats
                                
                            
                            
                            
                                
                                    Mastercard Threat Intelligence
                                
                                
                                    Defend against emerging payment threats by connecting cyber signals with fraud workflows to act early and reduce losses
                                
                            
                     
                 
                
                    Data strategy and analytics
                
                
                    
                            
                            
                                
                                    Mastercard Data & Services
                                
                                
                                    Make smarter decisions with better outcomes
                                
                            
                     
                 
                
                    Open banking and open data
                
                
                    
                            
                            
                                
                                    Open finance
                                
                                
                                    Empower people to benefit from their financial information
                                
                            
                     
                 
                
                    Payments
                
                
                    
                            
                            
                                
                                    Infrastructure
                                
                                
                                    Modernize your network with real-time payments
                                
                            
                            
                            
                                
                                    Retail payments
                                
                                
                                    Pay for goods and services in store and online
                                
                            
                            
                            
                                
                                    Cross-border payments
                                
                                
                                    Send money to people, workers and businesses abroad
                                
                            
                            
                            
                                
                                    Disbursements, remittances and funding
                                
                                
                                    Pay out earnings and send funds to other people
                                
                            
                     
                 
        
    
                
                    Financial institutions
                
                
                    
                            
                            
                                
                                    Account identity services
                                
                                
                                    Trust your users are who they say they are
                                
                            
                            
                            
                                
                                    Customer experience
                                
                                
                                    Boost customer engagement and satisfaction
                                
                            
                            
                            
                                
                                    Dispute management
                                
                                
                                    Reduce and prevent chargebacks before they happen
                                
                            
                            
                            
                                
                                    Risk management
                                
                                
                                    Minimize risks before they happen
                                
                            
                            
                            
                                
                                    Transaction optimization
                                
                                
                                    Balance security and a seamless customer experience
                                
                            
                     
                 
                
                    Travel industry
                
                
                    
                            
                            
                                
                                    Account identity services
                                
                                
                                    Trust your users are who they say they are
                                
                            
                            
                            
                                
                                    Customer experience
                                
                                
                                    Boost customer engagement and satisfaction
                                
                            
                            
                            
                                
                                    Dispute management
                                
                                
                                    Reduce and prevent chargebacks before they happen
                                
                            
                            
                            
                                
                                    Risk management
                                
                                
                                    Minimize risks before they happen
                                
                            
                     
                 
                
                    Retail
                
                
                    
                            
                            
                                
                                    Account identity services
                                
                                
                                    Trust your users are who they say they are
                                
                            
                            
                            
                                
                                    Customer experience
                                
                                
                                    Boost customer engagement and satisfaction
                                
                            
                            
                            
                                
                                    Dispute management
                                
                                
                                    Reduce and prevent chargebacks before they happen
                                
                            
                            
                            
                                
                                    Risk management
                                
                                
                                    Minimize risks before they happen
                                
                            
                            
                            
                                
                                    Transaction optimization
                                
                                
                                    Balance security and a seamless customer experience
                                
                            
                     
                 
                
                    Technology, media & telecommunications (TMT)
                
                
                    
                            
                            
                                
                                    Account identity services
                                
                                
                                    Trust your users are who they say they are
                                
                            
                            
                            
                                
                                    Customer experience
                                
                                
                                    Boost customer engagement and satisfaction
                                
                            
                            
                            
                                
                                    Dispute management
                                
                                
                                    Reduce and prevent chargebacks before they happen
                                
                            
                            
                            
                                
                                    Risk management
                                
                                
                                    Minimize risks before they happen
                                
                            
                     
                 
                
                    Digital partners
                
                
                    
                            
                            
                                
                                    Account identity services
                                
                                
                                    Trust your users are who they say they are
                                
                            
                            
                            
                                
                                    Customer experience
                                
                                
                                    Boost customer engagement and satisfaction
                                
                            
                            
                            
                                
                                    Dispute management
                                
                                
                                    Reduce and prevent chargebacks before they happen
                                
                            
                            
                            
                                
                                    Risk management
                                
                                
                                    Minimize risks before they happen
                                
                            
                            
                            
                                
                                    Transaction optimization
                                
                                
                                    Balance security and a seamless customer experience
                                
                            
                     
                 
        
    
                    Dive into the biggest trends shaping our industry
                
                
            Our annual business fraud report is considered the definitive account of payments-related fraud in both the US and the UK. This year, for the first time, we included Australian businesses in our research. The report canvasses entrepreneurs, business owners, managers and directors on their response to, and experience of, the different types of payments fraud.
The most surprising and concerning findings show that, while a large number of businesses believe payments-related fraud is becoming a bigger issue, they haven’t made any changes as a result. Lack of time and money to train staff was cited as one main reason. Additionally, our research shows:
- 51% of business owners have either been a target of attempted payments-related fraud, or know a business which has, and lost thousands of dollars in the process. 9% of owners contemplated closing their business as a result.
- While awareness of the impact of payments-related fraud has improved among US businesses, 41% still admit that they are unaware of mandate, invoice redirection and CEO fraud. That’s almost 11.3m businesses (out of a total 27.6m businesses in US).
- 19% of US bosses and entrepreneurs who have had to deal with the fall-out from crippling payments fraud cited problems with their relationships with family and friends as a result.
Download the report to learn more.
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                            Archive
- Business fraud report: US
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