The state of pay 2019-2020

Vocalink began researching consumer attitudes and behaviours to payments and payment technologies in 2013 to help us better understand the needs of the people and business owners that participate in the UK’s economy. We repeated our study in 2015 and again in 2017 to chart the change over time.

This research, conducted in 2019, explores those same topics while unearthing additional insights into newer trends, such as the rise of digital-only banks and the advent of Open Banking. We also delve deeper into financial literacy and education — something we believe is vital to ensure the sustainable growth of the global economy.

How can UK banks and alternative service providers leverage the opportunity to drive a frictionless future of payments?