Stories from the frictionless future of payments

September 1, 2019 | By Storylab

Hosted by financial journalist Adam Shaw, listen as Mastercard’s experts explore the key themes that will define the payments landscape in ten to fifteen years’ time.


Episode 1

Intuitive payments

In the frictionless future, payments will integrate with our digital lives seamlessly and intelligently. Our unique biometrics and our personalities can all be linked to pay. ‘Would you prefer to pay using touch, feelings, or your smile today?'


Episode 2


In the frictionless future, businesses grow, the gig economy flourishes, and ‘just-in-time’ payments re-write the rules of pay on our terms. Work when you want, how you want, and get paid immediately. Sound good?


Episode 3

Seamless cross-border trade

In the frictionless future, the world is a friendlier place for international trade. Financial institutions and businesses speak the same language, and the flow of money never stops. What will we achieve together?


Episode 4

Inclusive access to money and services

In the frictionless future, digital technologies reach off-grid parts of the world. Alternative service providers spark competition and new innovations. Financial literacy improves, and payments are truly inclusive. Will your AI assistant be your new best friend?


Episode 5

Combatting financial crime

In the frictionless future, the fraudsters have nowhere to hide. See-everything networks get to the root of financial crime quicker, and digital identities bestow individual autonomy. You’re in control, what will you do with it?

Storylab, Mastercard, London

By delivering the latest news and ideas through different, popular outlets and mediums, Mastercard is making a point of infusing its stories with creativity, colour and authenticity. In other words, storylab is helping Mastercard bring its stories to life.