What small businesses want in 2020/21

For the past seven years, Vocalink, a Mastercard company, has conducted research into UK people’s payment and banking behaviours. This year, as Mastercard, we expanded our study to key markets around the world.

This supplementary report to our consumer research findings details what small businesses want in 2020/21. It shows that small businesses have been significantly impacted by COVID-19 and reveals that SMEs want much the same as consumers — for business owners are people, too.

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